Verified steps:
Go to the result
Page Summary
Result
The defects are noted, the lessor informed in writing and the climbing chosen.
To be done today
- Clear the immediate danger
- Make photos and chronology
- Send a factual report
Check the result
- Proven signal
- Formal work/observation or escalation
- Uninterrupted rent
Preparing a visit cardPrepare the file for filingRental: tenant fileCheck the requirements; the administration decidesSee stepsRental: from the announcement to the keysIn case of a problemMoisture, moisture or inadequate housingPreparing a callRequesting work in housingPreparing a callTake advice from ADIL
Section actions
Duration: Documentation on the same day; varying administrative or judicial resolution
Cost: ADIL and Signal Free accommodation; expertise, recommended and possibly fee-paying procedure
Possible online
Who this guide is for
Section actions
- Tenants seeing moulds, condensation, leakage or persistent humidity
- Families whose health may be affected by housing conditions
- Persons whose lessor does not answer or contest the work
To be prepared in advance
Section actions
- Photos and videos dated, map of affected areas and diary
- Bail, statement of premises, DPE and exchanges with the lessor or agency
- Temperature and humidity records for information purposes, without personal diagnosis
- Invoices, artisan's notices, insurance and medical documents already available
- Proof of dispatch of mail and alert number Signal Housing
Step-by-step procedure
Section actions
- 1First, evaluate the urgency. In case of electrical danger, collapse, major leak or immediate danger, contact the emergency department, the town hall or the 112 depending on the situation. Consult a doctor if symptoms occur.
- 2Document before cleaning: general and close-up views, dates, odour, parts, vent mouths, weather and leak marks. Do not open the walls and do not destroy the essential evidence.
- 3Maintain normal ventilation and heating, do not shut down the ventilation and sponge accessible water. These actions limit the damage but do not alone prove the responsibility of the tenant or lessor.
- 4Notify the lessor or agency in writing, preferably by recommending with AR: facts, photos, visit request, search for cause and schedule of work. Report the insurance claim if necessary.
- 5Ask for free ADIL information. In the departments covered, use Signal Logement to direct signs of non-decentness to the competent services; the town hall or communal hygiene service may intervene according to the local procedure.
- 6Do not suspend or reduce the rent yourself. Even in cases of non-decency, only the judge can decide certain measures; continue the payments and keep the evidence.
- 7If the notice remains ineffective, check the conciliation and referral to the protection litigation judge. The judge may order the work and, subject to conditions, act on the rent.
Common mistakes
Section actions
- Assign fault immediately without seeking cause
- Communicate only by telephone
- Repaint before documenting and processing origin
- Stop payment of rent yourself
- Consider Signal Housing as an emergency service
Official sources
Section actions
Important remark
The cause of moisture and legal responsibility often require expertise and parts. In case of health, safety or emergency damage, use the medical or emergency services in parallel.
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