Section actions
Duration: 5 to 20 minutes for first connection; more in case of identity correction
Cost: FranceConnect and France Services are free
Possible online
Who this guide is for
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- New arrivals creating their first administrative access
- Users confounding FranceConnect with Caf, ANEF, ANTS, Ameli or impots.gouv.fr
- People facing identity errors, duplicate accounts or suspicious messages
To be prepared in advance
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- A supplier account available: impots.gouv.fr, Ameli, Identité Numérique La Poste, MSA, France Identité ou TrustMe, for example
- Exact graph of surname, first name, date and place of birth in French registers
- Secure e-mail address, telephone if necessary and password manager
- Separate list of beneficiary numbers, tax, foreigner, social security and files
Step-by-step procedure
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- 1Distinguish roles: FranceConnect confirms the identity when connecting but does not keep or inform your request. Decisions and exchanges remain with the recipient administration.
- 2From the official website of the process, click on "Identify with FranceConnect" and select an already active supplier. It is not necessary to open all available accounts.
- 3Check the data transmitted before continuing. A difference in name, date or place of birth with the NIPPR may block access and must be corrected with the relevant registry or supplier.
- 4After connection, keep the folder number and messages in the space of the receiving service. Changing supplier FranceConnect should not be used to create a second administrative file.
- 5Secure source accounts: unique password, enhanced authentication, up-to-date email address and reliable recovery. No agent should ask you for your password or single-use code.
- 6Control the domain name and access the steps from a favourite or the official portal. Facing a suspicious email, do not use its link and open your space directly.
- 7In case of blockage, consult the official FranceConnect or France Services help. The YRIS account is no longer available in FranceConnect since 1 July 2026.
Common mistakes
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Official sources
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Important remark
Available providers and compatible services are evolving. The correction of the civil status depends on the register or the original account where the error is located.
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